Refund and Return Policy for Crystalnovas
Effective Date: March 25, 2025
Thank you for shopping with Crystalnovas. We strive to provide our customers with high-quality mobile phones and accessories. However, if you are not completely satisfied with your purchase, we offer a Refund and Return Policy as outlined below:
1. Return Eligibility You may return a product within 30 days from the date of purchase for a full refund or exchange, provided that:
The product is unused and in its original condition.
The product is in its original packaging.
A receipt or proof of purchase is provided.
2. Non-Returnable Items The following items are not eligible for return:
Opened or used mobile phones and accessories.
Products marked as non-returnable or final sale.
Gift cards and downloadable digital content.
3. How to Return a Product To initiate a return, please follow these steps:
Contact us at info@crystalnovas.xyz or call us at 704-637-6570 to request a return authorization.
Ensure the product is securely packaged and include the original receipt or proof of purchase.
Ship the product back to us at the address provided in the return authorization.
4. Refund Process Once we receive and inspect the returned product, we will process your refund within 7-10 business days. The refund will be issued to the original payment method. Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect items).
5. Exchanges If you prefer an exchange rather than a refund, please contact us to arrange for a product replacement. The item must be returned in its original condition and packaging, and the exchange request should be made within the 30-day return window.
6. Damaged or Defective Items If you receive a damaged or defective product, please notify us immediately at info@crystalnovas.xyz or call 704-637-6570. We will provide a return label and offer a replacement or full refund, including any shipping costs.
7. Shipping Costs The customer is responsible for return shipping costs, except in cases of defective or incorrect items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
8. Contact Us If you have any questions regarding our Refund and Return Policy or need assistance with your return, please contact us at:
Crystalnovas
Street: 4961 Snyder Avenue, Salisbury, North Carolina, United States
Phone number: 704-637-6570
Email: info@crystalnovas.xyz
Website: https://crystalnovas.xyz/