Shipping Policy for Crystalnovas
Effective Date: May 9, 2025
Thank you for shopping with Crystalnovas. We are committed to ensuring that your order is processed and delivered in a timely manner. By placing an order, you agree to the terms outlined in this Shipping Policy.
1. Shipping Methods and Delivery Times We offer a variety of shipping options to ensure that you receive your order as quickly as possible. Delivery times depend on your location and the shipping method chosen at checkout. The typical delivery times are as follows:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather delays, carrier issues, or public holidays.
2. Shipping Rates Shipping rates are calculated during the checkout process based on your shipping address and the shipping method you select. The total shipping cost will be displayed before you finalize your order.
3. Order Processing Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed, you will receive a shipping confirmation email with tracking information, if available.
4. Shipping Restrictions Currently, we only ship to United States addresses. We do not ship to international locations at this time. Please ensure that the shipping address provided is correct, as we cannot modify it once an order is placed.
5. Order Tracking Once your order has been shipped, we will send you a confirmation email with tracking details. You can track your order through the carrier’s website using the provided tracking number.
6. Damaged or Lost Packages In the unlikely event that your package is damaged or lost in transit, please contact us immediately at info@crystalnovas.xyz or call 704-637-6570. We will assist you in resolving the issue and, if necessary, work with the shipping carrier to locate or replace your order.
7. Shipping Delays While we strive to deliver all orders on time, shipping delays can occur due to factors outside of our control, such as weather conditions, carrier delays, or high-demand periods. If there is an issue with your delivery, we will notify you as soon as possible and provide an updated estimated delivery date.
8. Customer Responsibility It is your responsibility to provide an accurate shipping address. If your package is returned to us due to an incorrect or incomplete address, we will contact you to resolve the issue. Additional shipping charges may apply to resend the package.
9. Free Shipping Promotions From time to time, we may offer free shipping promotions. These promotions apply to standard shipping only, unless otherwise specified, and are valid for a limited time.
10. Contact Us If you have any questions or concerns about shipping or need assistance with your order, please contact us at:
Crystalnovas
Street: 4961 Snyder Avenue, Salisbury, North Carolina, United States
Phone number: 704-637-6570
Email: info@crystalnovas.xyz
Website: https://crystalnovas.xyz/